Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms carry the meanings set out below:

• "Detik Emas", "we", "us", "our" — the watch repair business operating at 118, Lebuh Chulia, 10200 George Town, Penang, Malaysia.
• "Services" — watch repair and related services including battery replacement, mechanical overhaul, and bracelet and case care, as described on our website.
• "Customer", "you", "your" — any individual or party using our website or engaging us for Services.
• "Website" — the website accessible at detikema.cyou and all associated pages.
• "Agreement" — these Terms and Conditions, together with any written service confirmation provided to you.

2. Acceptance of Terms

By using our website or leaving a watch with us for service, you confirm that you have read, understood, and agree to be bound by these Terms.

You must be at least 18 years of age, or have the consent of a parent or legal guardian, to engage our Services. By submitting a service enquiry or leaving a watch with us, you confirm that you meet this requirement.

If you are leaving a watch on behalf of another person, you confirm that you have authority to do so and that the owner is aware of and agrees to these Terms.

3. Service Description

Detik Emas provides in-workshop watch repair services from our premises at 118, Lebuh Chulia, George Town, Penang. Our three primary services are:

• — Quartz Revival: battery replacement, gasket inspection, water-resistance test, and soft clean
• — Mechanical Overhaul: full movement service including cleaning, lubrication, and timing regulation
• — Bracelet & Case Care: cosmetic refinishing and link adjustment

We serve customers who visit our workshop in person. We do not currently offer a postal or courier collection service.

4. Service Delivery and Scope

Before commencing any work, we will carry out an inspection and share our findings with you in writing. No work will proceed without your explicit agreement to the scope and cost.

Where unforeseen conditions are discovered during a service that would change the agreed scope, we will pause work and contact you for further instruction. We will not exceed an agreed estimate without your approval.

Turnaround times given at intake are estimates. While we aim to meet these, factors outside our control (such as sourcing specific parts) may affect the timeline. We will notify you of any significant delays.

5. Payment

Payment is due in full upon collection of your watch. We accept cash and standard bank transfers. Service prices are as quoted at the time of agreement and are denominated in Malaysian Ringgit (MYR).

If a watch is left uncollected for more than 60 days after notification that it is ready, we reserve the right to charge a reasonable storage fee for each additional week.

If a watch remains uncollected for more than 12 months without any contact from the customer, we may treat the watch as abandoned. We will make reasonable efforts to contact you before taking any such step.

6. Customer Responsibilities

You are responsible for providing accurate information about the watch and your contact details when submitting it for service.

A receipt is issued at intake and must be presented at collection. We are not obligated to release a watch without the corresponding receipt.

You are responsible for informing us of any known pre-existing damage, prior repairs, or sensitivities relevant to the piece before we begin work.

7. Intellectual Property

All content on this website — including text, images, and design — is the property of Detik Emas or used with permission. You may not reproduce or redistribute any part of this website without our prior written consent. Nothing on this website grants you a licence to any trademarks or other intellectual property belonging to watch brands or other third parties.

8. Disclaimers

While we take every reasonable care in carrying out our services, watch repair involves inherent risks in working with aged, worn, or previously repaired components. We will inform you of any such risks before proceeding with work.

We do not represent that any service will restore a watch to factory specifications, or that a watch will function without issue for any specific period following service. Our assessments reflect the condition of the piece at the time of inspection.

Website content is provided for general information and may not reflect current service availability or pricing. Please contact us directly for the most current information.

9. Limitation of Liability

To the extent permitted by Malaysian law, our liability for any damage to a watch arising from our services is limited to the cost of the service performed.

We are not liable for consequential or indirect losses, including sentimental loss, loss of use, or financial loss arising from a watch not functioning as expected.

Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by our negligence.

10. Indemnification

You agree to indemnify Detik Emas against any claims, losses, or expenses arising from your breach of these Terms, including any inaccurate information you have provided to us in connection with a service.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms or our Services shall be subject to the jurisdiction of the courts of Penang, Malaysia.

We encourage customers to contact us directly in the first instance to resolve any concerns. Most issues can be resolved through a straightforward conversation, and we are always willing to listen.

12. General Provisions

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full effect.

Our failure to enforce any provision does not constitute a waiver of our right to do so in future.

These Terms, together with any written service confirmation, constitute the entire agreement between us regarding the Services.

13. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised date. Continued use of the website or our Services after such updates constitutes acceptance of the revised Terms.